Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Vehicles and Driving
Can I request a specific make or model of vehicle?
We cannot guarantee a specific make or model due to the variety in our fleet. However, all vehicles within the same class will have similar size and passenger capacity.
Can I take my pets in the vehicle?
Unfortunately, pets are not allowed in our vehicles. If any animal fur or odours are detected, cleaning charges starting from $299 will apply.
Can I smoke in the vehicle?
Smoking is not permitted in any of our vehicles. If smoking is detected, a cleaning fee starting from $299 will apply.
Can I take the vehicles off road or to the snow?
Our vehicles are not permitted to be used off-road or taken directly to snow areas.
Can I drive the vehicle anywhere in Australia?
You may drive an Alpha vehicle in most states and territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.
Do I need to re-fuel the vehicle and what fuel should I use?
All vehicles should be provided to you with a full tank of petrol. Please return the vehicles to us the same. A refuelling fee of $4.40 per litre applies (minimum charge of $20).
For the correct fuel types please refer to the inner flap of the fuel cover.
Can I use the vehicle to tow?
Unfortunately, we do not permit our vehicles to be used for towing purposes.