Frequently Asked Questions

Yes. Our rental locations will supply you with a QR code/website to register for tolls. Please ensure this is done within 48 hours of leaving our offices. If you do not register and use tolls an administration fee will apply to each toll used.

The account created is temporary and will be closed upon your return.

Tolls can take 4-14 days to be deducted from your account and may occur in a number of individual transactions.

We do not suggest adding the rental vehicle registration to an existing toll account. This can result in double charging of tolls. Alpha will not be responsible if this occurs.

If you receive any traffic infringements during the rental period these will be nominated to you. It is then your responsibility to make payment. Each infringement incurs a $99 administration fee.