Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Payment, Fees and Bonds
When will my bond be released?
The bond is released when the vehicle is returned without any issues. The timeframe for the bond to appear in your account depends on your bank and may take up to 28 days.
How can I pay for my reservation?
Payment Options:
- You can prepay or pay at the counter. For prepayment, select “Pay Now” or “Book over the Phone” during reservation.
- Even if prepaid, a physical Visa or Mastercard must be presented at pick-up, and the bond must be paid.
Accepted Payment Methods:
Pay Now: Visa, Mastercard, Google Pay, Apple Pay, AMex.
Pay Later: Visa, Mastercard, Amex.
Not Accepted:
Cash, gift cards or contactless payments.
Note: Charges are in AUD. Currency fluctuations are not our responsibility. Credit card surcharges may apply.
Will I be charged a bond?
All rentals require a bond, the amount of which depends on the selected excess coverage. For passenger vehicles, bonds range from $250 to $1100, while commercial vehicles have a $450 – $1250 bond.
Will I be charged a cancellation fee?
Bookings cancelled more than 48 hours before collection are fully refundable, with no cancellation fees. However, cancellations made within 48 hours of collection will incur a fixed $75 fee.
What are the credit card requirements?
Please note: A valid Visa or Mastercard is required at pick-up. We accept Visa, Mastercard, AMEX, Google Pay, and Apple Pay for PayNow; only Visa, Mastercard and AMEX for PayLater. Cash, gift cards and contactless payments are not accepted. Credit card surcharges may apply.
What is your charge if you exceed the kilometre (KM) limit?
Our passenger vehicles come with unlimited kilometres.
For commercial vehicles, daily kilometre limits apply:
Minibus: 250 km/day
Moving Truck: 100 km/day
Moving Van: 100 km/day
Handy Ute: 100 km/day
Excess Kilometre Charge:
If you exceed the daily limit, an additional charge of $0.33 per kilometre will apply.