Frequently Asked Questions

Excess insurance can significantly reduce your liability in the event of damage, potentially lowering it to $500 or even $0, depending on the coverage you select. If minimising out-of-pocket expenses is important to you, excess insurance may be worth considering.

If you cause damage and have purchased insurance, Alpha will initially charge you for the damages. You can then submit the invoice to your insurance provider for reimbursement.

In Case of an Accident:

• Record key details (time, date, location, and information of other parties involved).
• Do not admit liability.
• Notify the police within 24 hours.
• Report the accident to Alpha within 48 hours.
• Complete and sign the Damage Report Form.
• Cover towing costs up to your liability waiver, or the full cost if applicable.

Notes:

• Admitting liability breaches the rental terms.
• No refunds are issued for unused rental days following an accident.
• An administration fee will be charged for each accident file.

We’ve made some updates! Local renters who meet the identification requirements can no longer reduce their liability through a liability reduction option. However, if you have a history of renting vehicles with Alpha, we’ll be happy to reduce the bond to $1000 when you collect your rental vehicle.

If you are renting commercial vehicles, default liabilities will apply or can be selected and purchased.

Liability Details for Local Renters:

Name: Local Renters Liability
Liability Amount: £5000
Security Bond: £2500

Please note: The security bond must be taken before you collect the vehicle. If you are unable to provide a credit card in your name for the bond, unfortunately, you will not be able to rent the vehicle.

All rentals require a bond, the amount of which depends on the selected excess coverage. For passenger vehicles, bonds range from £250 to £1000, while commercial vehicles have a £1250 bond.

For local renters within the Brisbane Logan location, the standard bond and vehicle liability excess are £2500 and £5000, respectively. However, if you have a history of renting vehicles with Alpha, we’ll be happy to reduce the bond to £1000 when you collect your rental vehicle.

If you are renting commercial vehicles, default liabilities will apply or can be selected and purchased.

We strive to ensure a smooth rental process for all our customers, including our valued local renters. If you have any further questions or need clarification, please don’t hesitate to contact us. We’re here to assist you!