Frequently Asked Questions

If you are involved in a collision during the rental, you must:

• Record the time, date, and location of the accident.
• Record the full names, addresses, vehicle registrations, car types, and any property damage of all other parties involved.
• Record the name of the other parties’ insurance company.
• Do not admit liability.
• Notify the nearest police station within 24 hours of the accident.
• Report the accident, including any damage, to the Company at the rental location within 48 hours.
• Complete and sign the Damage Report Form.
• Pay for the towing and retrieval costs to the nearest Company depot, up to the Liability
• Waiver amount as specified in the Alpha Hire Rental Agreement, or otherwise cover the full cost.

Please note: Admitting liability for any claim, loss, or demand will be considered a breach of the Alpha Hire Rental Terms and Conditions.

If you need roadside assistance during your rental, all vehicles come with 24-hour roadside assistance for any mechanical faults.

However, non-mechanical issues such as lost keys, keys locked inside the vehicle, or a flat battery due to lights being left on are not covered by the free roadside assistance. These will incur a $180 fee per call-out.

You can avoid these charges by purchasing the Roadside Assistance package for $5.50 per day, which waives all such costs.