How to find our Shuttle Buses
As part of Alpha’s commitment to providing the most enjoyable car hire experience to all our clients, we provide complimentary shuttle bus services to transport car renters from their airport terminals to our nearby offices.
Please see the directions below for each corresponding airport and location to see where and how you can catch a free ride from your airport to your rental car.
Shuttle Bus in Brisbane Airport
From Domestic Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Exit the Terminal and make your way to the Skywalk bridge;
- Once on the sky walk bridge, take the second set of escalators on the right down to B1/B2 ground level bus zone;
- The Alpha shuttle bus will pick you up.
From International Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Turn left into the arrivals hall;
- Look for the coach departure sign and exit the terminal;
- Proceed down the ramp, to the furthest set of Bays on the left at the bottom of the ramp;
- The Alpha shuttle bus will pick you up.
Shuttle Bus in Gold Coast Airport
- Once you collect your luggage and are ready to go, please call 07 5586 6900, so we can send the Shuttle Bus on its way to pick you up.
- Once outside, turn left and walk towards the Bus & Coach Transit Area.
- Once in the Shuttle bus area, look for the Purple Bus.
- Our Shuttle Bus can take up to 9 people at once.
If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
Shuttle Bus in Sydney Airport
From Domestic Terminal
For customers flying in with VIRGIN, JETSTAR & Regionals (Terminal T2):
- Call us on +61 2 8355 1933 after collecting your luggage.
- Exit the terminal at ground level, turn left.
- Follow the footpath as it bends right toward Bays 4–11
- Go to the outer road section for public access
- Wait at the Park on King bus stop
For customers flying in with QANTAS (Terminal T3):
- Call us on +61 2 8355 1933 after collecting your luggage.
- Exit the terminal at ground level, turn right.
- Follow the footpath as it bends left toward Bays 4–11
- Go to the outer road section for public access
- Wait at the Park on King bus stop
A blue shuttle with Park on King and Alpha Car Hire signs will pick you up from the bus stop.
From International Terminal
- Please contact our office once you have collected your luggage on (02) 8355 1933.
- Exit the arrival hall of the terminal and turn right.
- Follow the signs to the Shuttle Bus/Mini Bus area. Please wait at BAY no. 22.
- Please look for the blue Park on King Shuttle and let the Driver know that you are going to Alpha.
- Please be aware in peak times a wait of up to 25 minutes may be expected.
Shuttle Bus in Melbourne Airport
- Once you collect your luggage and are ready to go, please call 03 8592 6377, so we can send the Shuttle Bus on its way to pick you up.
- Make your way to T1.
- Cross over one lane to the hotels and the off-airport parking buses area is on the right.
- Once in the shuttle pick-up area, wait for a white shuttle bus with green writing Easy Airport Parking.
- If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
- There are no available baby seats in the shuttle bus. Children under 6 months are unable to travel on our shuttles, if this affects you, please contact our branch who will assist in collecting your driver to return to the rest of your party.
FAQ's
Can I check the rates without making a reservation?
How will I know my reservation is confirmed?
Can I extend the rental duration?
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
Is it possible to cancel or modify my reservation once it is confirmed?
Yes. Please contact our Reservations team and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492
Can I use another person’s Credit Card to pay for my rental?
Yes, however, the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open driver’s licence written in English.
Do we charge cancellation Fees?
You may receive a refund of your booking fee, minus any applicable cancellation fees. We do not charge cancellation fees for bookings cancelled more than 48 hours before pickup. Otherwise, for cancellations within or less than 48 hours of pickup, a fixed $75 cancellation fee will be applicable.
What happens if I return the vehicle late?
If you return the vehicle more than 1 hour after the drop-off time, you will be charged an additional full day’s fee. For example, if your rental is from 8:00 AM to 8:00 AM the next day, and you return it at 9:01 AM, the extra charge will apply. If you have any questions, please contact our customer service team.
In the event of an accident, what am I liable to pay?
In the event of an accident, your liability depends on the coverage option you selected. Here’s a quick summary:
- Standard Cover: You are liable for up to $5,000.
- $500 Damage Liability: Liability is reduced to $500.
- $0 Damage Liability: Liability is reduced to $0.
Please note, liability may also vary based on the circumstances of the accident. For full details, please review our Car Hire Terms and Conditions.
What is covered by your roadside assistance?
All vehicles are covered with 24-hour roadside assistance, provided by the relevant state automotive club. This includes all mechanical breakdowns. Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 227 473.
What does Standard Liability Protection Cover?
All Alpha vehicles which are rented have comprehensive insurance with a standard liability that is applicable to renters that may be reduced with one of Alpha’s waiver options. For passenger vehicles (hatchbacks, sedans, family cars, SUVs, 8-seater vans and Utes) the standard liability is $5,000 for drivers over 21 years of age. For more information on our Standard Liability Protection Cover visit our Terms & Conditions.
What are the exclusions to liability waivers?
The following are not covered by the Total Protection Liability Waiver, Premium Protection Liability Waiver, or the Collision Damage Liability Waiver:
- Reversing damage
- Overhead damage
- Undercarriage damage
- Water damage
- Hail damage
- Negligence or Abuse
Please note that you will not have the benefit of Alpha’s insurance if the rental vehicle is driven on unsealed roads.
Do you offer commercial hire terms?
If you run a business with ongoing transportation needs, you know as well as anyone that handling maintenance, inventory and financing can be both an expense and a hassle. If you need to supplement your fleet for a short-term or longer term, our friendly team will happily provide a quote.
What other suburbs do you serve?
To help you explore more New South Wales destinations during your holiday, you can rent a car from us if you’re looking to explore Sydney, Sydney CBD, Parramatta, Central Coast, Wollongong and Newcastle