Once you complete your reservation online, you’ll immediately see a “Reservation Confirmation” page displayed with your unique reservation number. You will also receive a confirmation email to the address provided, which includes all your booking details, collection instructions, and terms. Please check your spam or junk folder if you don’t see it in your inbox.

Yes, you can often extend your car rental duration. Please contact Alpha Car Hire as soon as possible, either at the time of collection or during your rental period. Feel free to reach us on 1300 227 473 or visit your nearest branch. All extensions are subject to vehicle availability and may incur additional charges. We recommend contacting us well in advance to avoid any disruptions.

To rent a vehicle with Alpha Car Hire, the primary driver and all additional drivers must be at least 21 years old. All drivers must possess a minimum of 12 months of driving experience on a full, valid, and unrestricted driver’s licence. Please note that learner permits and provisional licences (P1 or P2) are not accepted for car rental.

All drivers must hold a full, valid, and unrestricted driver’s licence. We do not accept learner permits or provisional (P-plate) licences.

Digital Driver’s Licences: Alpha Car Hire accepts digital driver’s licences issued from Queensland (QLD), New South Wales (NSW), and South Australia (SA). When presenting a digital licence, it must be verifiable through the official government app at the time of collection. If for any reason the digital licence cannot be verified, a physical licence will be required.